Please read the following booking terms and conditions carefully. They set out the terms and conditions of the contract between you and Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris Pty Limited. The following terms govern the use of the Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris websites. Read these terms and conditions carefully before you accept these Terms by: (a) placing an order and/or an enquiry through the use of any of our contact forms on our Websites, or (b) otherwise using the Websites. If you do not agree with all of these terms and conditions, do not make use of the Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris websites.
Bookings
We confirm bookings on the condition that a non-refundable deposit is made, except for late bookings. We require a minimum deposit of 35% of the total package price. You must pay the deposit to Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris within 24 hours of receiving your booking confirmation. We will inform you of the payment required for your chosen travel arrangements at the time of booking. Please note that many service providers require 100% pre-payment within 24 hour of confirmation nowadays. You must pay the balance of your travel arrangements no later than nine weeks prior to departure. If you make a booking within nine weeks of departure, you must pay the total cost of your travel arrangements at the time of booking.
Please note: FAILURE TO PAY ON TIME WILL RESULT IN THE AUTOMATIC CANCELLATION OF YOUR BOOKING.
Air/Train tickets
The air/train fare and taxes quoted are current and are subject to change without prior warning should the airline or train travel provider impose an increase in rates for any reason. Should the fare quoted not be available at the time of booking, the next applicable fare will be booked and costs amended accordingly. Please note fares may increase between time of booking, time of payment, and the ticket being issued. Airlines or railway operators discontinuing flights or train journeys on certain routings or changing scheduled timetables resulting in missed connections will not be the responsibility of Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris.
Should an amendment in routing or itinerary be necessary, additional costs incurred will not be borne by Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris. Airlines and/or railways determine the prices and conditions of airfares and train fares. While we, Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris, cannot guarantee them. The responsibility falls on the agent and passenger(s) to check for any additional changes in these prices before making the final payment.
Methods of Payment
Credit Cards (Master Card and Visa): In accordance with International Airline Travel Association (IATA) bulletin # A1/00 and our bank ABSA, we need a signed and validated Standard Credit Card Charge Form. The agent acknowledges that he/she has seen the card or received a copy of the card and that the signature on the card is the same as that on the Credit Card Charge Form. We may request various other details if the card used is a foreign credit card.
Cheques: Bank issued cheques only! Please note that we need 7 working days to clear all cheques before we can issue documents or confirm travel arrangements. To make a payment, you can either do an EFT transfer or deposit cash into one of our bank accounts. We require you to provide us with the EFT transmission report or cash deposit slip and confirm the payment has been received. Please ensure that all payments are made in full and free of any bank charges.
Insurance
We consider adequate travel insurance to be essential. You must pay all premiums at the time of booking, as the coverage will not become effective until then.Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris is not liable for clients failure to ensure adequate insurance cover.
Flight/Train Travel Timings
Flight/Train travel timings and other timings are provided by airlines and/or railways and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions prior and on the day of departure. While being dependent on the need for constant maintenance, and the ability of passengers to check-in on time. Departure times for flights, ferries, ships, trains or coaches may be subject to change despite departure confirmation or details received. All timings are estimated and we do not accept any liability for any delay or any schedule alterations.
Flight/Train Travel Reconfirmation
It is your responsibility to reconfirm the departure and arrival dates for your flight arrangements and train journeys. This must be done at least 72 hours prior to departure. This is particularly important in respect of subsequent train journeys in South Africa and flights leaving South Africa. Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris holds no liability or responsibility for direct, indirect, incidental or consequential damages. This includes damages arising from any delays and/or travel service provider failure. (i.e. accommodation, car/shuttle services, or any loss as a result of failing to reconfirm flights or train journey details.)
Documents
We prepare documents such as vouchers only after receiving full payment of the package price. Documents require 72 working hours to prepare following the receipt of payment. We can arrange to send hard copies of your documents and air tickets to either yourself or the departure airport/train station if you need them. We will send these hard copies via email, but you will be responsible for the courier costs.
Passports, Visas and health
It is entirely the client’s duty to ensure that all passports and visas are current, valid, obtained on time. While being valid for 6 months after your return to home country. Furthermore it is the clients responsibility to receive any vaccinations, inoculations, or prophylactics (e.g. for malaria) when required. This also includes all necessary documentation required for travelling with minors. There are specific requirements for children under 18 travelling to South Africa, including but not limited to unabridged birth certificates
Forced Changes to Your Itinerary
We hope and expect to provide you with all the services we have confirmed to you at the time of booking. We plan arrangements long in advance of your holiday. Furthermore we use independent suppliers such as hotels etc. over whom we have no control. Occasionally, we have to make changes and we reserve the right to make them.
Cancellation Terms
Our standard cancellation policy forfeits the full 35% deposit for cancellations made prior to 9 weeks of travel. Additionally our policy forfeits 50% of the total cost for cancellations made 9-6 weeks prior to travel. While the policy forfeits 100% of the total cost for cancellations made less than 6 weeks prior to travel.
Information Disclaimer
Fifth Avenue 4×4 Adventure Tours, trading as East Cape Tours and Safaris, publishes the rates on its website. You can also find additional rates in various documentation. These rates are subject to confirmation. Rates advertised are based on establishment/service provider and availability. The seasonal and peak season rates, or any unforeseen influence, are out of the control of Fifth Avenue Adventure Tours.
We update the information on Fifth Avenue 4×4 Adventure Tours trading as East Cape Tours and Safaris websites regularly. We take every effort to ensure that the displayed information is accurate, but errors can occur from time to time. In the unlikely event of incorrect information due to technical inaccuracies, typographical errors and/or service failure of the travel provider. You cannot hold employees of Fifth Avenue 4×4 Adventure Tours (East Cape Tours and Safaris) and our website hosts responsible. Furthermore, employees and website hosts are not responsible for any direct, indirect, special, incidental or consequential damages. Nor damage due to using erroneous information found on our websites.
IT IS IMPORTANT THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS BEFORE TRAVELLING. IF THERE ARE ANY INACCURACIES ON YOUR TRAVEL DOCUMENTS, OR SHOULD YOU HAVE FURTHER QUERIES, PLEASE CONTACT YOUR AGENT IMMEDIATELY. FIFTH AVENUE 4X4 ADVENTURE TOURS IS NOT LIABLE FOR DELAYS DUE TO INACCURATE TRAVEL DOCUMENTS UPON RECIEPT.